Frequently Asked Questions
General FAQs
Does this work in my city?
We currently serve select cities in Massachusetts. We’re expanding quickly. Request your city and we’ll prioritize it.
When will I receive reminders?
Text reminders are sent the evening before scheduled street cleaning.
Do I need to download an app?
No app required. Text alerts work on any phone. Calendar sync works with Google, Apple, and Outlook.
Is my information secure?
We only collect the information necessary to send reminders. We never sell your data.
What if I still get a ticket?
We use official city published schedules for all reminders. Before purchasing, please confirm the schedule listed on your city page matches the street sign on your block.
If something looks incorrect, contact us and we’ll review it promptly.
Billing FAQs
What does auto renew mean?
If auto renew is enabled, your plan renews yearly at the discounted rate. You can cancel anytime before renewal.
Prefer not to auto renew? You can choose a one time yearly purchase instead.
Can I cancel anytime?
Yes. You can cancel before your renewal date and you will not be charged again. No contracts.
When will I be charged?
You’ll be charged immediately after completing checkout. If auto renew is enabled, your subscription renews annually on the same date as your original purchase.
What if I move or want to stop text alerts?
Reply STOP to any message to unsubscribe from SMS reminders.
To cancel your subscription before renewal, contact us and we’ll take care of it.